The Illawarra & South Coast Tenants Service (ISCTAAS) provides FREE information, advice & advocacy to private and public tenants and people whose principal place of residence is in a residential park.

We DO NOT provide advice to landlords.

ISCTAAS services the Wollongong, Shellharbour, Kiama, Wingecarribee, Shoalhaven, Eurobodalla, and Bega Valley areas.

Illawarra Office
7 Greene St, Warrawong

Telephone Advice Line
02 4274 3475 or 1800 807 225
Monday, Tuesday, and Friday: 9.00am -1.00pm
Wednesday: 9.00am - 5.00pm

Eurobodalla Office
1/25 Gregory St, Batemans Bay

Telephone Advice Line
02 4472 9363
Wednesday, Thursday 9.00am - 4.00pm

Bega Valley Office
127 Carp St, Bega

Telephone Advice Line
02 6492 1107
Monday, Tuesday: 9.00am - 4.00pm

All other times, please leave a message and an advocate will return your call.

Face-to-face appointments are available as required.

ISCTAAS can provide advice about your rights and responsibilities as a tenant and permanent park resident and assist in disputes with your landlord, community-housing provider, real estate agent, or park owner/manager.

ISCTAAS can also provide help with applications and hearings in the Consumer, Trader & Tenancy Tribunal.

Tenants Service Community Education

Community Education sessions that can be provided by the Tenants Service include:

General rights & responsibilities
This session outlines the main rights and responsibilities of both tenants and landlords. Target audience: both workers and tenants.

The Consumer, Trader and Tenancy Tribunal
Information on using the Tenancy Division of the Tribunal including how it works, applications, hearings and evidence. Target audience: tenants and workers.

Tenant Databases
Information about the use of tenant databases in NSW including when tenants can be listed and what they can do about inaccurate or unlawful listings. Target audience: workers.

Residential parks
A range of sessions can be provided focusing on specific issues or covering the main rights and responsibilities of residents and park owners. Target audience: park residents.

Please note that the target audience is merely a guide and sessions are always open to others.

The Tenants Service can provide both formal and informal community education sessions and can tailor the content to a specific audience or group. Please contact us on 4274 3475 if you have a request.

For further information and factsheets go to: