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Telephone Advice Line
02 4274 3475
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1800 807 225
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The majority of advice is given over the telephone however appointments are available on request. Our phone lines are open at the following times:
At all other times please leave a message so that a worker can return your call. |
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 Wollongong
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| Wingecarribee
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| Shellharbour
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| Kiama
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| Shoalhaven
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| Eurobodalla
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| Bega Valley
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General advice about rights and responsibilities |
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Disputes with landlords or real estate agents |
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Consumer, Trader & Tenancy Tribunal applications and hearings |
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Disputes with Community Housing |
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General advice about rights and responsibilities |
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Disputes with park owners |
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Consumer, Trader & Tenancy Tribunal applications and hearings |
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Offer advice on sale and assignment rights, park rules, rent increases, service charges, compensation for relocation and other tenancy matters. |
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Explain your rights and obligations as a tenant |
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Explain the rights and obligations of your landlord |
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Provide tenants with tenancy information, factsheets and forms |
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Provide options to resolve your tenancy matter |
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Assist you to write letters to your landlord or real estate agent |
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Assist you to prepare for the Consumer, Trader & Tenancy Tribunal |
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Represent disadvantaged tenants appearing before the Consumer, Trader & Tenancy Tribunal |
Community Legal Education (CLE) is the provision of information and education to members of the community concerning law and legal processes.
The Illawarra Tenants Servcice can provide CLE in the form of workshops, information stalls, newsletter/newspaper items, guest speakers, posters & other written information for tenants, people who work with tenants, boarders and lodgers, and residential park residents.
For more information about CLE please visit Community Legal Education & Community Development.
These factsheets provide an overview of your rights.
As a tenant, you have rights under the Residential Tenancies Act 1987. This factsheet outlines the Act for tenants in NSW.
See also: The Residential Tenancies Act 1987
This factsheet explains the law in NSW about starting a tenancy agreement.
As a tenant, you have rights under the Residential Tenancies Act 1987 and the Landlord and Tenant (Rental Bonds) Act 1977. This factsheet explains the law in NSW about bond.
This factsheet explains the law in NSW about how rent can be increased.
This factsheet explains the law in NSW about rent arrears.
This factsheet explains the law in NSW about repairs and maintenance.
This factsheet explains the law in NSW about what is 'reasonable security'.
This factsheet explains the law in NSW about the tenants right to privacy, and the landlord's right to enter the premises.
This factsheet explains the law in NSW about moving out of rented premises.
This factsheet explains the law in NSW about how the landlord must end a tenancy agreement.
This factsheet explains what the Consumer Trader and Tenancy Tribunal does to settle disputes between landlords and tenants in NSW.
This factsheet provides information for social housing tenants.
This factsheet explains the rights of Strata Scheme Tenants in NSW.
Boarders and lodgers are tenants who live in premises where the landlord keeps control of the premises. This factsheet explains what rights Boarders & lodgers do have under the law in NSW.
This factsheet explains the legal issues your need to be aware of when you're sharing a house or flat.
This factsheet explains the law in NSW if you end the tenancy early.
It is against the law in NSW to discriminate against people on the basis of their race, sex, marital status, age, disability (physical, intellectual or psychiatric), sexuality (e.g. trans-sexuality) or sexual preference (e.g. homosexuality), but only in certain circumstances. This covers when you rent a house or flat.
This factsheet explains the law in NSW about discrimination and tenants rights.
Lead in residential premises can be harmful. This factsheet is about what you can do if you suspect your home is contaminated by Lead.
This factsheet explains the law in NSW about the tenants tenant databases.
From 1 May 2006, it is a term of every residential tenancy agreement that the landlord will install and maintain smoke alarms according to the standards set out in the Environmental Planning and Assessment Amendment (Smoke Alarms) Regulation 2006. Landlords were given until 1 November 2006 to install smoke alarms. This factsheet explains the law in NSW about smoke alarms.
This factsheet explains what to do if you get a letter or notice about a mortgage and the premises you are renting.
This factsheet is about damage to the premises that is neither the fault of the landlord nor the tenant.
Available on request this factsheet explains your rights regarding goods that have been left at the property after you have left.
This fact sheets gives options on how to deal with domestic violence under during a tenancy.
The Tenants' Union of New South Wales Co-operative Limited (TU) is a non-profit co-operative founded in 1976 and located in Sydney, New South Wales. As well as being the current peak resource unit for the Tenants' Advice and Advocacy Program across NSW, the TU is also a specialist community legal centre.
The Park and Village Service (PAVS) provide training, resources, advocacy and information on the rights and responsibilities of residential park and manufactured home estate residents.
The Older Persons Tenants’ Service (OPTS) provides tenancy and housing advice to superannuants, pensioners and older people, conducts education sessions on tenants rights and obligations, housing choices and home safety and security.
The role of the NSW Consumer, Trader and Tenancy Tribunal is to resolve disputes between tenants, landlords, traders and consumers in an expeditious and effective manner.
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Last updated on Tuesday, 9 Dec 2008 |