Unhappy with a Centrelink decision? Having trouble getting a pension or benefit? You can appeal - it is easy and FREE!
Service provided:
We provide independent and free advice to people having problems with their Centrelink payments. We can explain your rights and entitlements and provide assistance to appeal against decisions. In some matters we are able to represent clients at the Social Security Appeals Tribunal and Administrative Appeals Tribunal.
We undertake community development and education and work on law reform where it is apparent that there are systemic problems. We are part of the National Welfare Rights Network Inc.
The law relating to Social Security law falls under Commonwealth legislation. Therefore the law relates equally to Centrelink clients regardless of where they live in Australia.
Geographical area covered:
We cover the Illawarra and South Coast regions and can also provide phone advice to people living in Wingecarribee.
Contact Us
For more information or to find out when you can speak with a Welfare Rights Advocate phone 4276 1939. Face-to-face appointments are also available.
Publications
For extensive and up to date publications refer to www.welfarerights.org.au. The Social Security handbook is also available on-line by subscription.
Other Useful Links:
National Welfare Rights Network
www.welfarerights.org.au
The National Welfare Rights Network (NWRN) is a network of community legal centres throughout Australia which specialise in Social Security law and its administration by Centrelink. Based on the experience of clients of NWRN members, the Network also developes policy and advocates for reform based on the principles and rights
Centrelink
www.centrelink.gov.au
Centrelink is an agency of the Department of Human Services delivering a range of services to the community.
Social Security Appeals Tribunal
www.ssat.gov.au
The Tribunal is the first level of external review of decisions made by Centrelink about social security, family assistance, education or training payments.
Its statutory objective is to provide a mechanism of review that is fair, just, economical, informal and quick. Applications can be lodged in writing, in person or by telephone.
Administrative Appeals Tribunal
www.aat.gov.au
The Administrative Appeals Tribunal (AAT) provides independent review of a wide range of administrative decisions made by the Australian government and some non-government bodies.
The AAT aims to provide fair, impartial, high quality and prompt review with as little formality and technicality as possible. Both individuals and government agencies use the services of the AAT.
